Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your fragrance must be in the same condition that you received it: completely unopened, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fincentofficial@gmail.com or call us at 0312 0083 773. Please note that returns will need to be sent to the following address: Gawali Lane No. 1, Rattan Tallao, Karachi 72400, Pakistan.
If your return is accepted, we will send you instructions on how and where to send your package. Please note that for change-of-mind returns, the customer is responsible for the return shipping costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at fincentofficial@gmail.com.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged during transit, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items For hygiene and quality assurance reasons, certain types of items cannot be returned. We strictly do not accept returns or exchanges on opened, sprayed, or used fragrances. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items, promotional bundles, or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Cash on Delivery (COD) orders will be refunded via Bank Transfer, JazzCash, or EasyPaisa. Prepaid orders will be automatically refunded on your original payment method. Please allow 5-7 business days for the refund to be processed.
If more than 15 business days have passed since we’ve approved your return, please contact us at fincentofficial@gmail.com.